Provider Product Terms

Featured Listing is available to approved boarding or daycare providers with at least 3 reviews from online bookings and a rating of 3.5 stars or above. Software subscriptions (Pro/Pro+) do not affect eligibility or ranking.

₹2,999 (plus GST) for 30 active days, charged at activation. There is no annual plan and no automatic renewal.

You may select up to 3 pincodes, each within 15 km of your registered location. A maximum of 3 providers may hold Featured status per pincode at any time. If a pincode is at capacity you may join a waitlist; when a slot opens it is held for you for 48 hours. A waitlist place is not a purchase. Premium Partner and Facility Verified providers located in a pincode always rank above Featured listings there.

The only exception: if the pincode you selected reaches capacity between checkout and payment, the payment is refunded in full automatically.

If your rating falls below 3.5 stars with 3 or more counted reviews, the listing is paused and its remaining active time is frozen. It resumes automatically, with the paused time added back, when your rating is 3.5 or above. A listing paused for more than 30 consecutive days ends with no refund.

INTINT (OPC) Pvt. Ltd. may suspend or permanently revoke a Featured Listing without refund if: (a) your provider profile receives 3 or more verified complaints in a 30-day period; (b) your listing has been paused for more than 30 consecutive days; (c) you breach the Provider Agreement or these terms; or (d) your account is suspended or terminated for any reason. Revocation is at INTINT (OPC) Pvt. Ltd.'s sole discretion.

Featured Listing increases your visibility in search results. INTINT (OPC) Pvt. Ltd. does not guarantee any minimum number of profile views, enquiries, or bookings as a result of Featured Listing placement.

₹199 for 48 hours, ₹399 for 7 days, ₹799 for 14 days (plus GST), for exactly one pincode within 15 km of your registered location. A maximum of 2 providers may hold Spotlight status per pincode; otherwise you may join the waitlist. Eligibility: approved boarding or daycare provider, 3+ reviews from online bookings, rating 3.5 or above.

Spotlight Boost activates immediately upon successful payment. Its active time counts down from activation regardless of booking activity; time while the boost is paused under Clause 6 does not count.

The only exception: if the pincode reaches capacity between checkout and payment, the payment is refunded in full automatically.

Spotlight Boost is a one-time purchase. It does not auto-renew. A new purchase is required for each boost period. Simultaneous boosts across multiple pincodes are permitted subject to availability.

Unused boost credits do not carry over. The boost expires at the end of the selected duration regardless of whether it was fully utilised.

If your rating falls below 3.5 stars with 3 or more counted reviews, or your account is suspended, the boost is paused and its remaining time frozen; it resumes with the time added back when the condition clears. Paused for more than 30 consecutive days ends the boost without refund.

Facility Verified means that a PawAddress inspector has visited your premises in person, checked them against the video tour you submitted and the photographs on your profile, and found them consistent and compliant with the requirements in Clause 2. The inspection is repeated once a year. Premium Partner (Clause 6) adds quarterly inspections.

Approval grants: (a) the Facility Verified shield on your public profile and in search results; and (b) the "Verified by PawAddress" stamp on your reviewed profile photographs.

You must submit a video tour of the facility meeting the specification published in the PawAddress filming guide, including: (a) a single uncut or stitched HD recording of approximately two minutes; (b) a live-proof introduction in which you state your name, the facility name and the date on camera within the first 10 seconds; (c) no beauty or heavy colour filters; and (d) footage of the exterior name board, reception, indoor play and rest areas, any outdoor or pool area, specialty bays, and safety equipment including first aid and fire extinguishers.

You must also maintain current profile photographs of the same premises. INTINT (OPC) Pvt. Ltd. may request a re-shoot, additional footage, or supporting documents at its discretion. Submission does not guarantee approval.

Facility Verified is priced at ₹9,999 per year (plus GST), billed as a single upfront payment processed via Razorpay. Payment is taken when you apply, before the video review and the inspection. It is sold only to approved boarding and daycare providers in cities where PawAddress carries out physical inspections, and only while inspection capacity is open. When capacity is full you can join a first-come, first-served waitlist; when a slot opens it is held for you for 48 hours.

You receive a full refund if: (a) your facility video is not accepted before any inspection visit; or (b) INTINT (OPC) Pvt. Ltd. has not inspected your facility within 30 days of your payment — request it from your dashboard and it is processed automatically.

If your facility fails the inspection, you are entitled to one free re-inspection within 60 days. If it fails the re-inspection, the application closes without refund and any existing Facility Verified or Premium Partner status is removed. Once you have passed, the fee is non-refundable, including if your badge is revoked under Clause 7 or you cancel during the year.

Facility Verified does not auto-renew. It runs for 12 months from the date you pass the inspection. About 30 days before expiry a renewal opens on your dashboard; renewals are never waitlisted. Renewal needs a fresh video tour and a new physical inspection; if you renew before expiry, the new year is added to the end of the current one. If the renewal is not passed before expiry, the shield is removed from your profile until it is restored.

Premium Partner is priced at ₹29,999 per year (plus GST) and includes Facility Verified — it is a single payment, not an addition to the ₹9,999 fee. Premium Partner adds quarterly physical inspections of your premises by INTINT (OPC) Pvt. Ltd., together with verification of liability insurance, CCTV infrastructure and a documented vet-on-call arrangement. The application, video, refund and re-inspection rules in Clauses 2–5 apply to Premium Partner in the same way. No pro-rata credit is given for an existing Facility Verified year when upgrading.

INTINT (OPC) Pvt. Ltd. may revoke Facility Verified without notice and without refund if: (a) you provide false, expired, or fraudulent documents; (b) your video or photographs are found to misrepresent the facility, including footage of premises you do not operate, materially outdated footage, or concealment of areas required by Clause 2; (c) your account receives 3 or more verified safety complaints; (d) you are suspended or terminated from the Platform; (e) your credentials expire and are not renewed; or (f) INTINT (OPC) Pvt. Ltd. determines in its sole discretion that continued display of the badge would mislead users.

Facility Verified confirms that your facility passed a physical inspection on the date shown and is not a guarantee of service quality. It is not an endorsement of service quality, professional qualifications, or fitness for any particular service type, and it makes no statement about insurance cover, CCTV or veterinary arrangements at your facility. INTINT (OPC) Pvt. Ltd. expressly disclaims liability for any harm arising from services rendered by a verified provider.

Facility Verified is a record of a passed physical inspection and is not removed for a low rating. If your rating falls below 3.5 stars with 3 or more counted reviews you rank in the low-rated group until it recovers, and the account is reviewed.

Premium Partner has the same eligibility as Facility Verified: an approved boarding or daycare provider in a city where PawAddress carries out physical inspections, subject to inspection capacity.

₹29,999 per year (plus GST), billed as a single upfront payment and including Facility Verified. Premium Partner status runs for 1 year from the date you pass the physical inspection. It does not renew automatically.

INTINT (OPC) Pvt. Ltd. inspects your premises in person once every quarter during the year. You agree to provide reasonable access for each inspection.

If your premises fail an inspection, you are entitled to one free re-inspection within 60 days. A second failed inspection closes the application without refund.

Premium Partner is a record of passed physical inspections and is not removed for a low rating. If your rating falls below 3.5 stars with 3 or more counted reviews you rank in the low-rated group until it recovers, and the account is reviewed.

Pro: ₹999 per month (plus 18% GST). Includes Manual Booking Entry (0% commission), Smart WhatsApp Reminders (50 message credits per calendar month), Revenue Dashboard, Catchment and Pet Portfolio.

Pro+: ₹2,499 per month (plus GST). Includes all Pro features plus 200 WhatsApp message credits per calendar month (shared by Smart Reminders and Re-engagement Campaigns), Re-engagement Campaigns, Customer Intelligence, Revenue Forecast, Multi-Service Analytics and Catchment+ area analytics. Message credits do not roll over. Campaign messages are sent only to pet parents who have opted in to marketing. Subscriptions never affect search ranking.

Pricing is subject to change with 30 days' advance notice to existing subscribers.

Subscriptions are billed monthly through a Razorpay recurring mandate (UPI AutoPay, card or e-mandate). The first charge follows mandate authorisation; later charges recur monthly. You authorise INTINT (OPC) Pvt. Ltd. to charge the mandate automatically on each renewal date. A GST tax invoice is issued for every charge and is available in your dashboard. Upgrading from Pro to Pro+ takes effect immediately and the next charge is at the Pro+ price.

You may cancel your subscription at any time from your provider dashboard. Cancellation takes effect at the end of your current billing period. You retain full access to Pro/Pro+ features until that date. No partial-month refunds are issued.

If you downgrade to the Free plan (by cancellation or non-renewal), all your data — including booking history, client records, and analytics — is retained. You lose access to Pro/Pro+ features only. Data is not deleted upon downgrade. You may upgrade again at any time to regain access.

A Pro or Pro+ subscription does not waive the 15% commission on online bookings made through the PawAddress marketplace. Commission applies to marketplace-sourced bookings regardless of subscription status. Manual bookings entered directly by the provider (using the Manual Booking Entry feature) are always commission-free.

INTINT (OPC) Pvt. Ltd. may modify, add, or remove features from Pro and Pro+ plans with 30 days' notice. Material reductions in core features entitle existing subscribers to cancel without penalty for the remaining period of the current month only. Continued use after notice constitutes acceptance of the change.

If your provider account is suspended, your subscription will be paused. No refund or credit is issued for the suspension period. If your account is permanently terminated, your subscription is cancelled immediately with no refund for the remaining period.