Last updated: 30 April 2026

Provider Agreement

This Provider Agreement (“Agreement”) governs your participation as a service provider on the PawAddress platform. By completing onboarding, you confirm that you have read, understood, and agree to these terms.

1. Provider Status

You are an independent service provider, not an employee, agent, or partner of PawAddress. You are solely responsible for the services you deliver, your staff, your premises, and compliance with all applicable laws including the Prevention of Cruelty to Animals Act 1960 and applicable state regulations.

2. Listing Requirements

You must: (a) provide accurate information about your services, pricing, capacity, and pet types accepted; (b) maintain current licences and registrations required by law; (c) ensure your premises meet basic safety and hygiene standards; (d) keep your availability calendar up to date to avoid booking conflicts.

3. Commission & Payouts

Payouts are transferred within 5 business days of booking completion to your registered bank account. Disputed bookings are held until resolved.

4. Service Standards

You must: provide the service as described in your listing; notify the pet parent and PawAddress immediately of any health emergency involving a pet in your care; not subcontract bookings to unlisted third parties without prior approval; and treat all pet parents and their pets with respect and without discrimination.

5. Cancellations by Provider

If you cancel a confirmed booking, the pet parent receives a full refund including the convenience fee. Repeated cancellations (more than 2 within any 30-day period) may result in temporary suspension. Emergency cancellations must be reported to support@pawaddress.com within 1 hour of the decision.

6. Reviews & Ratings

Pet parents may leave reviews after completed bookings. You may not offer incentives for positive reviews or threaten pet parents for negative ones. You may respond to reviews through the dispute process outlined in our review moderation policy.

7. Prohibited Conduct

You must not: (a) circumvent the PawAddress payment system by soliciting direct payments from pet parents discovered through the platform; (b) misrepresent your qualifications, capacity, or facilities; (c) share pet parent personal data with third parties; (d) engage in any form of animal cruelty. Violation of any of these may result in immediate suspension and legal action.

8. Intellectual Property

By uploading photos and content to PawAddress, you grant us a non-exclusive, royalty-free licence to use that content for marketing and platform purposes. You retain ownership of your content.

9. Termination

Either party may terminate this agreement with 30 days written notice. PawAddress may terminate immediately for serious breach including animal cruelty, fraud, or repeated policy violations. Outstanding payouts for completed bookings will still be transferred after termination.

10. Governing Law

This Agreement is governed by the laws of India. Disputes shall be resolved by arbitration in Hyderabad, Telangana under the Arbitration and Conciliation Act 1996.