Privacy Policy

PawAddress Technologies Pvt. Ltd. ("PawAddress", "we", "us", "our") operates the PawAddress platform at pawaddress.com, connecting pet parents with pet care providers across India. This policy explains how we collect, use, and protect your personal data.

From pet parents: Name, email, phone number, pet profiles (name, breed, age, health information, photos), booking history, payment details, and delivery address/pincode.

From providers: All of the above, plus: business name, business address, Aadhaar number, PAN number, GST number (if applicable), bank account details (for payouts), certifications, facility photos, and KYC documents.

Automatically collected: IP address, browser type, device information, pages visited, and cookies for session management.

We use your data to: operate and improve the platform, process bookings and payments, verify provider identities (KYC), send booking confirmations and updates, respond to support requests, comply with legal obligations, and prevent fraud.

We do not sell your personal data to third parties. We do not use your data for unrelated marketing without your consent.

We share limited data in these situations: with the other party in a booking (pet parent sees provider name, address, phone; provider sees pet parent name, pet details, phone), with payment processors (Razorpay) to process transactions, with government authorities when legally required, and with cloud infrastructure providers (Supabase, Utho) for hosting.

We protect your data using: HTTPS encryption for all connections, hashed and salted passwords (bcrypt), encrypted database connections, HttpOnly cookies for authentication, and masked display of Aadhaar and PAN numbers in admin interfaces.

Despite our best efforts, no method of electronic transmission is 100% secure. We cannot guarantee absolute data security.

We retain your data for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where retention is required by law (e.g., financial records for tax purposes must be retained for 7 years).

You have the right to: access the personal data we hold about you, correct inaccurate data, request deletion of your data (subject to legal retention requirements), withdraw consent for marketing communications, and lodge a complaint with a relevant data protection authority.

To exercise any of these rights, email us at privacy@pawaddress.in.

We use essential cookies for authentication and session management. We do not use advertising or tracking cookies. You can disable cookies in your browser settings, but this may affect platform functionality.

PawAddress is not intended for use by individuals under 18. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe your child has provided us with personal data, please contact us.

We may update this policy from time to time. We will notify you of significant changes by email or through a notice on the platform. Your continued use of PawAddress after changes constitutes acceptance of the updated policy.

For privacy-related questions or concerns:

Email: privacy@pawaddress.com
PawAddress Technologies Pvt. Ltd.
Hyderabad, Telangana, India